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LEGAL · REFUNDS

Refund policy

QueRank is billed by Shopify, and every charge appears on your Shopify bill. This page summarises how trials, cancellations and billing errors work, as set out in our Terms of service.

Last updated · Sep 26, 2026
01

At a glance

CaseWhat happens
Free planFree forever. Nothing is charged.
7-day free trial on paid plansCancel before the trial ends and you are not charged. Shopify administers the trial.
Cancelling a paid planStops all future charges. The current billing period is not refunded, and your paid features stay available until it ends.
DowngradingTakes effect at the end of the current billing period. Data created on the higher plan is kept.
Billing error or duplicate chargeEmail us and we will correct it through Shopify.
02

How to cancel

Change your plan inside QueRank, or uninstall the app from your Shopify admin. Uninstalling cancels the subscription automatically.

03

Billing errors

If you think you were charged in error, email support@querank.com with your store domain and the charge date. We reply within 3 business days, and any correction is issued through Shopify.

Refunds are otherwise handled under Shopify’s policies, as described in section 3 of our Terms of service.

Questions about this policy?Viharnika Enterprise LLP · Ahmedabad, Gujarat, India
support@querank.com