Terms of service

QueRank audits your Shopify store's content against a set of SEO rules, generates suggested improvements using artificial intelligence, applies them at your instruction, and measures the result using data you connect. It also produces structured data, content for answer engines, controls and documents for AI crawlers, and exportable reports.

The app operates only on content in the Shopify store where it is installed, and only within the permissions granted at install.

You must have a Shopify store in good standing. You are responsible for the accuracy of the information you provide, for the actions of your staff within the app, and for reviewing changes before they are applied to your live store.

Shopify bills you, not us. All charges are made through Shopify's billing system under Shopify App Pricing, on the plan you select. We never see or hold your card details.

• Plans, prices and limits are shown in the app and on the App Store listing.

• Paid plans include a 7-day free trial. Shopify administers the trial, including how trial days are prorated if you uninstall and reinstall.

• Charges recur monthly or annually until you cancel.

• Refunds are handled under Shopify's policies. Cancelling stops future charges; it does not refund the current period.

• Usage limits (AI generations, audits, PDF reports, People Also Ask lookups) reset at the start of each calendar month, in UTC. Unused allowance does not carry over.

• We may change prices with at least 30 days' notice. Continuing after the notice period constitutes acceptance; you may cancel before it takes effect.

Downgrading takes effect at the end of the current billing period. Features above your new plan stop being available at that point; data created while on a higher plan is retained, not deleted.

The app uses third-party AI models to generate meta titles, meta descriptions, image alt text, FAQ answers, HowTo steps and similar content.

You are responsible for what you publish. Specifically:

• We do not guarantee accuracy. AI models can produce text that is wrong, misleading, or inconsistent with your actual product. The app is built so that you see every suggestion before it is applied, and so that every applied change can be rolled back — use both. Bulk application is a convenience, not a waiver of review.

• We do not guarantee originality. Generated text may resemble text elsewhere. If your products are subject to trademark, regulatory or advertising-claims constraints, review generated content against them before publishing.

• We do not guarantee any SEO or ranking outcome. Search engines and AI assistants rank content by criteria they control and change without notice. Nothing in the app, the listing or our marketing is a promise of traffic, rankings, citations or revenue. Metrics shown in the app describe what happened; they do not predict what will.

• Claims about your business are yours. Trust signals, shipping and returns information, brand voice content and anything you enter is published as you supplied it. Verify it is true.

Content generated for you is yours. You grant us only the licence needed to process it to provide the service.

You may not:

• Use the app to generate content that is unlawful, deceptive, defamatory, or infringing;

• Publish deliberately misleading structured data, cloaked content, or markup that misrepresents the page it describes;

• Attempt to circumvent plan limits, quotas or feature gates, including by automating installs or reinstalls;

• Resell, sublicense or provide the app as a service to third parties without a written agreement;

• Reverse engineer the app, or probe, scan or load-test it without permission;

• Use it in a way that risks the stability of the service for other merchants.

Structured data that misrepresents a page can get a store penalised or delisted by search engines. That is your risk to manage, and misuse of the markup features is a breach of these terms.

The app integrates with services including Google Search Console, Google PageSpeed Insights, OpenAI, Anthropic, Google Gemini and DataForSEO. Those services have their own terms, are outside our control, and may change, rate-limit or become unavailable. Where a service is unavailable the app degrades — the feature that depends on it stops working while the rest continues.

We are not liable for a third party's acts, omissions, downtime or pricing.

We aim for high availability but do not offer a service-level agreement. The service may be unavailable for maintenance, deploys, or reasons outside our control. Background work — audits, reports, syncs — is queued and may be delayed.

Our handling of data is described in the Privacy Policy, which forms part of these terms.

Generated report files are retained for 30 days. Uninstalling stops all processing and deletes your Admin API access token immediately; Shopify then sends a mandatory deletion request 48 hours later, at which point all remaining data is permanently deleted. Export anything you want to keep before you uninstall.

The app, its interface, rules, scoring, prompts and documentation are ours. These terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for your own Shopify store for as long as you comply with them.

Your store content and the content generated for you remain yours.

The app is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty as to accuracy, ranking outcomes or uninterrupted operation.

Some jurisdictions do not allow the exclusion of implied warranties; in those jurisdictions the above applies to the fullest extent permitted.

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data, goodwill, rankings or traffic, however caused.

• Our total aggregate liability arising out of or relating to the app is limited to the amounts you paid us for the app in the twelve months preceding the claim.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will indemnify and hold us harmless against claims arising from your use of the app, from content you publish through it, and from your breach of these terms or of any law.

You may terminate at any time by uninstalling the app.

We may suspend or terminate access if you breach these terms, if required by law, or if Shopify terminates our app. Where practical we will give notice.

Sections 4, 8, 9, 10, 11 and 12 survive termination.

We may update these terms. Material changes will be announced in the app and by updating the date above. Continued use after a change constitutes acceptance.

These terms are governed by the laws of India, and the courts of Ahmedabad, Gujarat, India have exclusive jurisdiction, without regard to conflict of law rules.

Viharnika Enterprise LLP 11, Jagatpur Road, Ishwar Krupa Society, Chandlodia, Ahmedabad 382481, Gujarat, India support@querank.com